bte177's Privacy Policy
Protecting your personal information is our highest priority. This policy describes how bte177 collects, uses, and stores your information.
Introduction and Scope
bte177 is an online gaming platform operated for players in Bangladesh. When you use our website, create an account, or use any of our services, you agree to the terms of this privacy policy.
This privacy policy ("Policy") applies to all services, websites, and applications of bte177. It tells you what types of information we collect, why we collect it, how we use it, and what rights you have over your information. We firmly believe that keeping your personal information secure is our responsibility, and we are committed to maintaining the highest security standards at all times.
If you have any questions about this policy, please contact us directly. Our customer support team is available 24 hours a day, 7 days a week to assist you in Bengali.
What Information We Collect
bte177 may collect the following types of information to operate its platform, meet legal obligations, and provide you with the best possible service:
2.1 Identity Information
When you register an account, we collect your name, date of birth, email address, and other identity-related information. This information is used to verify your identity and keep your account secure.
2.2 Contact Information
Your email address and other contact details that you share with us.
2.3 Financial Information
Transaction details related to deposits and withdrawals. We process transactions through bKash, Nagad, Rocket, and Upay. Full payment card or account details are not stored on our servers — these are handled directly by the payment processor.
2.4 Technical Information
- IP address and device identifier information
- Browser type and version
- Operating system information
- Login date and time
- Cookies and session data
2.5 Gaming Activity Information
Your gaming history, betting patterns, win and loss records, and time spent on the platform. This information is used to ensure responsible gaming and to improve your service.
2.6 Communication Records
Records of your conversations with us via live chat and email, which are retained for service quality improvement and dispute resolution.
Purpose of Using Your Information
bte177 uses your personal information only for the following specific purposes:
- For account registration, verification, and management
- To process financial transactions and prevent fraud
- To provide customer support and resolve complaints
- To implement and monitor responsible gaming policies
- To comply with applicable laws and regulatory obligations
- To maintain platform security and technical performance
- To send promotional communications with your consent
- To analyze and improve the user experience
We never sell your information to third parties and do not use it for any commercial purpose beyond those stated above.
Information Sharing and Disclosure
bte177 may share your personal information with the following parties in limited and necessary circumstances:
4.1 Service Provider Partners
Payment processors (bKash, Nagad, Rocket, Upay), identity verification services, and technical support providers — they receive only the information necessary to provide their designated services and are required to follow the same privacy standards.
4.2 Legal Obligations
We may disclose information as required by court orders, lawful requests from government agencies, or applicable law. In such circumstances, we will provide only the information legally required.
4.3 Fraud and Security Matters
Information may be shared with relevant authorities when needed to investigate fraud, money laundering, or other illegal activities.
Outside of the cases mentioned above, your information will not be disclosed to any third party.
Cookies and Tracking Technologies
bte177 uses cookies and similar technologies for the proper functioning of its platform, to improve the user experience, and for analytics.
5.1 Essential Cookies
These cookies are essential for the basic functioning of the website — maintaining login sessions, security verification, and saving preferences. Without them, the platform will not work properly.
5.2 Functional Cookies
These cookies remember your preferences such as language and display settings, and personalize your experience.
5.3 Analytics Cookies
Used to monitor and improve platform usage. The data collected is analyzed in aggregate and is not used to identify any individual.
You can control cookies by changing your browser settings. However, disabling essential cookies may cause some features of the platform to not work properly.
Data Security Measures
bte177 uses industry-standard security technologies and practices to keep your personal information secure:
SSL Encryption
Every connection on our platform is protected by SSL/TLS encryption, ensuring the secure exchange of information between you and our servers.
Data Encryption
Stored sensitive information is kept in encrypted format. Passwords are never stored directly — only encrypted hashes are retained.
Monitoring Systems
Our security team continuously monitors for unauthorized access, unusual activity, and system vulnerabilities.
Access Controls
Access to your information is limited to authorized personnel who need it for their work. All access is logged and audited.
Backup and Recovery
Data is preserved through regular secure backups. A rapid recovery system is in place in the event of technical failure.
Incident Response
We have a defined plan for responding quickly to security breaches, and affected users will be notified when necessary.
While we take every precaution, no digital system is completely free of risk. You are therefore encouraged to keep your account password confidential and to report any suspicious activity to us immediately.
Data Retention Period
bte177 retains your personal information only for as long as necessary. The retention period is determined based on the following:
- The period during which your account is active
- Applicable legal and regulatory requirements
- Financial transaction record retention obligations
- The need to resolve potential legal claims or disputes
Even after your account is closed, certain information may need to be retained for a specified period to meet legal obligations. At the end of that period, information is securely deleted or anonymized.
Your Rights and Choices
You have the following rights over your personal information:
8.1 Right to Know
You may request to know what information we hold about you. We will provide this information within a reasonable time.
8.2 Right to Correction
If any of your information is incorrect, you may request a correction. Many details can be updated directly through your account settings.
8.3 Right to Deletion
In certain circumstances, you may request that your information be deleted. However, some information may need to be retained due to legal obligations.
8.4 Opting Out of Promotional Communications
If you do not wish to receive promotional emails or notifications, you can change this preference through your account settings or by contacting us directly.
8.5 Data Portability
In certain circumstances, you may request to receive your information in a structured, machine-readable format.
To exercise any of the rights mentioned above, please contact our support team via live chat or email.
Protection of Minors
bte177 is operated for those aged 21 and above only. We do not intentionally collect any personal information from those under 21 years of age.
An age verification process is in place during registration. If we become aware that information from a minor has been collected in error, it will be deleted immediately and the associated account will be closed. If a parent or guardian believes their child has created an account on our platform, please contact us immediately.
Third-Party Services
We use certain trusted third-party services to operate our platform — such as payment gateways, game providers, and analytics tools. These third parties may have their own privacy policies that differ from ours.
We only work with third-party service providers who adhere to high security and privacy standards and are bound to us by a valid data processing agreement.
Policy Changes and Updates
bte177 may update this privacy policy from time to time to keep pace with business needs, changes in law, or technological developments. For significant changes, we will notify you via your registered email address or through a notice on the platform.
Continued use of the platform after any changes will be taken as your agreement to the updated policy. You are therefore advised to visit this page regularly.
The latest version of this policy will always be available on our website.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact us in the following ways:
Privacy Contact
Live Chat: Support available in Bengali 24/7
Email: [email protected]
We will try to respond to your request as quickly as possible. Visit the relevant pages to learn more about our Responsible Gaming Policy and Terms and Conditions.